Warranty

Keeping Your Permanent ETERNAL Piece Perfect

We understand that life happens! That's why we offer complimentary aftercare services for your permanent jewelry:

  • Free Re-welding for 120 Days: Enjoy peace of mind with a complimentary re-weld within 120 days of purchase, in case adjustments are needed.
  • Complimentary Resizing (Shrinking): Did your bracelet get a little loose? We offer complimentary resizing to ensure a perfect fit.
  • Post-Surgery Re-welding: We're here to support you! Following surgery, we offer a complimentary re-weld to get your piece back on track.

Please note:

  • Lengthening Your Piece: If you decide to add length to your permanent jewelry in the future, there will be a charge for the additional 14k gold chain or connector charm needed to add that length into your piece. 

What's Not Covered:

  • Everyday Wear and Tear: Scratches or minor bends that occur through normal use are not covered.
  • Accidental Damage: Lost items or damage caused by improper care or storage is not covered. You MUST have your chain for it to be re-welded.
  • Third-Party Modifications: Alterations made outside of Eternal will void the warranty.

Custom ETERNAL Pieces: Crafted to Last, Guaranteed for a Year

At ETERNAL, we meticulously craft each piece with the finest materials – 14k solid gold and your choice of lab-grown or natural diamonds – to ensure lasting quality and timeless beauty. To give you peace of mind, we offer a one-year warranty against any defects in material or craftsmanship.

What's Covered:

  • Material Flaws: We guarantee the quality of our 14k solid gold and diamonds.
  • Craftsmanship Issues: Any issues arising from our work are covered for a year.

What's Not Covered:

  • Everyday Wear and Tear: Scratches or minor bends that occur through normal use are not covered.
  • Accidental Damage: Lost items or damage caused by improper care or storage is not covered.
  • Third-Party Modifications: Alterations made outside of Eternal will void the warranty.

Have Questions? Need Something Special?

Contact our customer service team at custom@eternal.jewelry. They're happy to assist with any questions or special requests.

Please note that all sales are final. 

As your jewelry is custom-made to your specifications, we cannot accept returns or exchanges. For the perfect fit, we recommend getting sized by a professional jeweler.